Emergency database maintenance

Incident Report for Veracross

Resolved

This incident has been resolved.

Posted Nov 29, 2023 - 11:06 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 29, 2023 - 10:30 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 29, 2023 - 10:22 EST

Investigating

We have detected availability issues with a subset of our clients. Veracross engineers will be performing emergency maintenance immediately on one of our database servers. As a result, all Veracross applications will be down for a subset of clients during this time.

The status page will be updated as work progresses.

Posted Nov 29, 2023 - 10:22 EST

This incident affected: US (Authentication & User Accounts US, Payments US, Documents US, Legacy API & iCal feeds US, Online Giving US, Scheduler US, APIv3 US) and Axiom US, Portals US.