Veracross Status

All Systems Operational

US Operational

Core (Database) Operational

Axiom Operational

Portals (Parents, Students, Teachers, Alumni) Operational

Authentication and User Accounts Operational

Documents Operational

Online Payments Operational

Scheduler Operational

API and iCal Operational

Files Operational

EU Operational

Core (Database) Operational

Axiom Operational

Portals (Parents, Students, Teachers, Alumni) Operational

Authentication and User Accounts Operational

Documents Operational

Online Payments Operational

Scheduler Operational

API and iCal Operational

Files Operational

Accounting Operational

Admissions Operational

Online Registration Operational

Email and SMS Operational

Client Portal and Documentation Operational

External SMS Service Operational

Photos Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

Continued registration performance issues

Postmortem - Read details
Aug 16, 22:32 EDT

Resolved - The issues affecting program registration performance have been resolved. We will continue to monitor the situation and provide updates as necessary. Thank you for your patience.
Aug 16, 22:13 EDT

Monitoring - While program registration functionality has been restored, we continue to receive reports of slow performance and are investigating. We will provide updates as they become available. Thank you for your patience.
Aug 16, 07:44 EDT

Program registration availability issues

Postmortem - Read details
Aug 16, 22:31 EDT

Resolved - The issue affecting program registration portals has been resolved. However, a root cause analysis is still being performed and we will continue to monitor the situation. Once additional information has been gathered, we will provide an update in the form of a post mortem write up. We understand that any interruption of service is a burden and thank you very much for your patience.
Aug 16, 04:24 EDT

Identified - We have identified the issue with program registration and are working on a solution. We will provide update as they become available. Thank you for your patience.
Aug 16, 04:08 EDT

Investigating - We are currently investigating reports that some users are unable to log into the program registration portals.
Aug 16, 03:38 EDT

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

Photos services availability

Postmortem - Read details
Aug 13, 04:14 EDT

Resolved - After working directly with our legacy cloud provider, the issue affecting the infrastructure underlying our photos services has been resolved and all functionality has been restored. We understand any interruption in service is a burden and thank you for your patience. We will provide additional updates if necessary.
Aug 13, 04:04 EDT

Identified - The issue affecting our photos services has been identified as an infrastructure-level problem with our legacy cloud provider and not specific to Veracross. We are working directly with our legacy cloud provider to address the issue and will provide updates as they become available. Thank you for your patience.
Aug 13, 03:59 EDT

Investigating - We are currently looking into an issue affecting the availability of our photos services. We will provide updates as they become available. Thank you for your patience.
Aug 13, 03:13 EDT

Aug 12, 2019

Portals Operational Issues

Postmortem - Read details
Aug 13, 08:10 EDT

Resolved - This issue has been resolved and Portals availability has been restored.. We apologize for any inconvenience this caused!
Aug 12, 11:13 EDT

Investigating - We are currently investigating an issue with Portals availability. We will provide updates as they become available.
Aug 12, 10:58 EDT

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

Class website availability

Resolved - The issue affecting class websites has been resolved. We will provide any additional updates if necessary. Thank you for your patience.
Aug 8, 16:20 EDT

Investigating - We are currently looking into an issue preventing class websites from being displayed. We will provide updates as they become available. Thank you for your patience.
Aug 8, 13:38 EDT

Aug 7, 2019

Isolated scheduler functionality issues

Resolved - Today beginning at approximately 1330 EDT (1730 UTC) a software upgrade to the scheduler service began causing isolated functionality issues. Certain classes were prevented from listing or displaying correctly. Once notified of the issue, Veracross engineers applied a patch to the scheduler software and the issue was resolved by 1830 EDT (2230 UTC). We will continue to monitor the situation and provide updates as necessary. We understand that any loss of functionality is a burden, and we thank you very much for your patience.
Aug 7, 18:30 EDT

Aug 6, 2019

Email composer availability

Resolved - At approximately 1430 EDT (1830 UTC) servers supporting US-based email composer functionality became unavailable. Veracross engineers were alerted to the issue nearly immediately. The servers were replaced, and functionality was restored by 1450 EDT (1850 UTC). We will provide additional updates as necessary. Thank you for your patience.
Aug 6, 14:53 EDT

Investigating - We are currently investigating an issue with email composer availability in the US. We will provide updates as they become available.
Aug 6, 14:37 EDT

Aug 5, 2019

No incidents reported.

Aug 4, 2019

User Account issues

Postmortem - Read details
Aug 5, 14:38 EDT

Resolved - We have identified issues affecting user accounts and are investigating. The incident affecting user accounts has been resolved, thank you for your patience.
Aug 4, 06:00 EDT