All Systems Operational
US Operational
Core (Database) Operational
Axiom Operational
Portals (Parents, Students, Teachers, Alumni) Operational
Authentication and User Accounts Operational
Documents ? Operational
Online Payments ? Operational
Scheduler Operational
API and iCal Operational
Files ? Operational
EU Operational
Core (Database) Operational
Axiom Operational
Portals (Parents, Students, Teachers, Alumni) Operational
Authentication and User Accounts Operational
Documents ? Operational
Online Payments ? Operational
Scheduler Operational
API and iCal Operational
Files ? Operational
Accounting Operational
Admissions ? Operational
Online Registration ? Operational
Email and SMS Operational
Client Portal and Documentation Operational
External SMS Service Operational
Photos Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Postmortem - Read details
Aug 16, 22:32 EDT
Resolved - The issues affecting program registration performance have been resolved. We will continue to monitor the situation and provide updates as necessary. Thank you for your patience.
Aug 16, 22:13 EDT
Monitoring - While program registration functionality has been restored, we continue to receive reports of slow performance and are investigating. We will provide updates as they become available. Thank you for your patience.
Aug 16, 07:44 EDT
Postmortem - Read details
Aug 16, 22:31 EDT
Resolved - The issue affecting program registration portals has been resolved. However, a root cause analysis is still being performed and we will continue to monitor the situation. Once additional information has been gathered, we will provide an update in the form of a post mortem write up. We understand that any interruption of service is a burden and thank you very much for your patience.
Aug 16, 04:24 EDT
Identified - We have identified the issue with program registration and are working on a solution. We will provide update as they become available. Thank you for your patience.
Aug 16, 04:08 EDT
Investigating - We are currently investigating reports that some users are unable to log into the program registration portals.
Aug 16, 03:38 EDT
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Postmortem - Read details
Aug 13, 04:14 EDT
Resolved - After working directly with our legacy cloud provider, the issue affecting the infrastructure underlying our photos services has been resolved and all functionality has been restored. We understand any interruption in service is a burden and thank you for your patience. We will provide additional updates if necessary.
Aug 13, 04:04 EDT
Identified - The issue affecting our photos services has been identified as an infrastructure-level problem with our legacy cloud provider and not specific to Veracross. We are working directly with our legacy cloud provider to address the issue and will provide updates as they become available. Thank you for your patience.
Aug 13, 03:59 EDT
Investigating - We are currently looking into an issue affecting the availability of our photos services. We will provide updates as they become available. Thank you for your patience.
Aug 13, 03:13 EDT
Aug 12, 2019
Postmortem - Read details
Aug 13, 08:10 EDT
Resolved - This issue has been resolved and Portals availability has been restored.. We apologize for any inconvenience this caused!
Aug 12, 11:13 EDT
Investigating - We are currently investigating an issue with Portals availability. We will provide updates as they become available.
Aug 12, 10:58 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - The issue affecting class websites has been resolved. We will provide any additional updates if necessary. Thank you for your patience.
Aug 8, 16:20 EDT
Investigating - We are currently looking into an issue preventing class websites from being displayed. We will provide updates as they become available. Thank you for your patience.
Aug 8, 13:38 EDT
Aug 7, 2019
Resolved - Today beginning at approximately 1330 EDT (1730 UTC) a software upgrade to the scheduler service began causing isolated functionality issues. Certain classes were prevented from listing or displaying correctly. Once notified of the issue, Veracross engineers applied a patch to the scheduler software and the issue was resolved by 1830 EDT (2230 UTC). We will continue to monitor the situation and provide updates as necessary. We understand that any loss of functionality is a burden, and we thank you very much for your patience.
Aug 7, 18:30 EDT
Aug 6, 2019
Resolved - At approximately 1430 EDT (1830 UTC) servers supporting US-based email composer functionality became unavailable. Veracross engineers were alerted to the issue nearly immediately. The servers were replaced, and functionality was restored by 1450 EDT (1850 UTC). We will provide additional updates as necessary. Thank you for your patience.
Aug 6, 14:53 EDT
Investigating - We are currently investigating an issue with email composer availability in the US. We will provide updates as they become available.
Aug 6, 14:37 EDT
Aug 5, 2019

No incidents reported.

Aug 4, 2019
Postmortem - Read details
Aug 5, 14:38 EDT
Resolved - We have identified issues affecting user accounts and are investigating. The incident affecting user accounts has been resolved, thank you for your patience.
Aug 4, 06:00 EDT