All Systems Operational
Axiom US Operational
90 days ago
100.0 % uptime
Today
Axiom EU Operational
90 days ago
99.96 % uptime
Today
Axiom AU Operational
90 days ago
100.0 % uptime
Today
Portals US Operational
90 days ago
100.0 % uptime
Today
Portals EU Operational
90 days ago
99.96 % uptime
Today
Portals AU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Authentication & User Accounts US Operational
90 days ago
100.0 % uptime
Today
Payments US Operational
90 days ago
100.0 % uptime
Today
Documents US Operational
90 days ago
100.0 % uptime
Today
Legacy API & iCal feeds US Operational
90 days ago
100.0 % uptime
Today
Online Giving US Operational
90 days ago
100.0 % uptime
Today
Scheduler US Operational
90 days ago
100.0 % uptime
Today
APIv3 US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
99.96 % uptime
Today
Authentication & User Accounts EU Operational
90 days ago
99.96 % uptime
Today
Payments EU Operational
90 days ago
99.96 % uptime
Today
Documents EU Operational
90 days ago
99.96 % uptime
Today
Legacy API & iCal feeds EU Operational
90 days ago
99.96 % uptime
Today
Online Giving EU Operational
90 days ago
99.96 % uptime
Today
Scheduler EU Operational
90 days ago
99.96 % uptime
Today
APIv3 EU Operational
90 days ago
99.96 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Authentication & User Accounts AU Operational
90 days ago
100.0 % uptime
Today
Payments AU Operational
90 days ago
100.0 % uptime
Today
Documents AU Operational
90 days ago
100.0 % uptime
Today
Online Giving AU Operational
90 days ago
100.0 % uptime
Today
Scheduler AU Operational
90 days ago
100.0 % uptime
Today
APIv3 AU Operational
90 days ago
100.0 % uptime
Today
Legacy API & iCal feeds AU Operational
90 days ago
100.0 % uptime
Today
Common Operational
90 days ago
99.99 % uptime
Today
Accounting Axiom Operational
90 days ago
100.0 % uptime
Today
Importer Operational
90 days ago
100.0 % uptime
Today
Admissions 2.0 & Enrollment Operational
90 days ago
100.0 % uptime
Today
Email & SMS Operational
90 days ago
99.98 % uptime
Today
Files Services Operational
90 days ago
100.0 % uptime
Today
Test - Service ? Operational
Veracross Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT
Scheduled - We will be performing system maintenance for a subset of customers today between 8PM to 10 PM and 10 PM to 12 AM ET. For impacted customers, all applications and services will be unavailable for one of the two-hour windows while maintenance is being completed.

A separate email and in-app notice has been sent to all impacted customers. If you did not receive these notifications your services will not be disrupted.

May 14, 17:41 EDT
May 13, 2024
Resolved - On May 13 at 10:30 AM EDT, we deployed an upgrade to a JavaScript library as part of routine maintenance. Unfortunately, a misconfiguration led to errors impacting the LMS and Gradebook in Portals. The issue was corrected at 11:15 AM EDT. We apologize for this disruption and thank you for your patience.
May 13, 10:30 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - We have been closely monitoring performance after a fix was implemented this morning. While performance has stabilized, we will be completing additional emergency maintenance for a subset of databases next week. Additional information pertaining to next week's maintenance has been communicated via email to the impacted schools.
May 10, 16:44 EDT
Monitoring - A fix has been implemented, but we are closely monitoring the results. Thank you for your continued patience.
May 10, 11:46 EDT
Investigating - We are investigating intermittent degraded performance issues in Accounting Axiom, Axiom, and Portals for a subset of users.
May 10, 08:47 EDT
May 9, 2024

No incidents reported.

May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 23:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 EDT
Scheduled - We will be performing system maintenance for a subset of customers at 11:00 PM tonight (Wednesday, May 8). We expect this maintenance to last approximately 30 minutes. During this time applications and services will be briefly unavailable for impacted customers.

An email and in-app notice has been sent to the customers who will be affected. If you did not receive these notifications your school will not be offline during this maintenance window, but please note that you may experience a brief disruption for a few minutes toward the beginning and end of the maintenance window.

May 8, 15:37 EDT
Resolved - This incident has been resolved.
May 8, 23:21 EDT
Monitoring - We are continuing to monitor degraded performance issues and will be completing emergency scheduled maintenance this evening for a subset of users.
May 8, 15:58 EDT
Investigating - We are actively investigating degraded performance with Axiom, Accounting Axiom, and Portals impacting a subset of users. We will provide an update as soon as we are able.
May 8, 09:34 EDT
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
Completed - The scheduled maintenance has been completed.
May 5, 09:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 09:00 EDT
Scheduled - We will be performing system maintenance for a subset of customers at 9:00 AM ET on Sunday, May 5. We expect this maintenance to last approximately 1 hour. During this time applications and services will be briefly unavailable for impacted customers.

An email notice was sent to the customers who will be affected, and an in-app notice will appear for impacted customers beginning on Thursday. If you did not receive these notifications your school is not impacted by this maintenance.

May 1, 11:15 EDT