Monitoring - We have rolled out an update to the part of our back-end system that we identified as the cause of the issues. These updates have yielded noticeable performance improvements, and as a result we have restored all functionality. The system continues to be stable after restoring all functionality, but we will be monitoring performance closely tonight and tomorrow to confirm the issue is fully resolved.
Jan 15, 2026 - 16:53 EST
Jan 15, 2026 - 16:53 EST
Update - We continue to work on restoring Workspace related functionality as our top priority. We have restored the ability to delete and overwrite queries and charts; however, saving new queries or charts is still disabled. Workspaces pinned to homepages have been partially restored; clicking on them will show their queries but not nested workspaces. Finally, navigating to Workspaces is still disabled. This is our current focus. The next update will be no later than 5pm Eastern (22:00 UTC).
Jan 15, 2026 - 11:56 EST
Jan 15, 2026 - 11:56 EST
Update - We have identified the problematic area of the system, but have not yet identified a solution. This continues to be our top priority, but at this time we do not yet have an ETA for resolution. The next update will be provided at noon ET (17:00 UTC) tomorrow.
Jan 14, 2026 - 17:05 EST
Jan 14, 2026 - 17:05 EST
Update - Axiom Workspace and query saving restrictions continue to be in place. Bringing these back to normal is our top priority, though we do not have an ETA for resolution yet. Another update will be provided by 5:00pm Eastern. If you need help finding queries that are saved in your workspaces, please open a ticket and we will be happy to assist you.
Jan 14, 2026 - 14:57 EST
Jan 14, 2026 - 14:57 EST
Update - Axiom performance is stable following the emergency maintenance and temporary workspace and query restrictions that have been put in place. These temporary restrictions will remain in place while we work toward a full resolution for this issue. Please refer to the email communication sent to school point people for more details about this incident.
Jan 13, 2026 - 17:55 EST
Jan 13, 2026 - 17:55 EST
Update - We are performing emergency maintenance at 4:30 PM ET (21:30 UTC) to help address the underlying issue impacting Axiom performance. This will result in a brief period of downtime (approximately 15 minutes) for applications impacted by this issue: Axiom, Data Export Packages, and the Data API.
Jan 13, 2026 - 16:29 EST
Jan 13, 2026 - 16:29 EST
Update - We are aware of continued performance issues and are actively working toward a resolution.
Jan 13, 2026 - 15:27 EST
Jan 13, 2026 - 15:27 EST
Update - In order to restore Axiom as soon as possible, we have temporarily made workspaces unavailable. Workspaces will not show in the workspace picker or on homepages.
Additionally new queries are unable to be saved, and existing queries are available but cannot be updated or deleted at this time.
We are continuing work to restore full functionality for workspaces and queries, and will provide further updates as soon as possible.
Jan 13, 2026 - 12:32 EST
Additionally new queries are unable to be saved, and existing queries are available but cannot be updated or deleted at this time.
We are continuing work to restore full functionality for workspaces and queries, and will provide further updates as soon as possible.
Jan 13, 2026 - 12:32 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 2026 - 12:06 EST
Jan 13, 2026 - 12:06 EST
Investigating - We are currently investigating this issue.
Jan 13, 2026 - 10:06 EST
Jan 13, 2026 - 10:06 EST
Axiom US
Operational
Axiom EU
Operational
Axiom AU
Operational
Portals US
Operational
Portals EU
Operational
Portals AU
Operational
US
Operational
Authentication & User Accounts US
Operational
Payments US
Operational
Documents US
Operational
Legacy API & iCal feeds US
Operational
Online Giving US
Operational
Scheduler US
Operational
APIv3 US
Operational
EU
Operational
Authentication & User Accounts EU
Operational
Payments EU
Operational
Documents EU
Operational
Legacy API & iCal feeds EU
Operational
Online Giving EU
Operational
Scheduler EU
Operational
APIv3 EU
Operational
AU
Operational
Authentication & User Accounts AU
Operational
Payments AU
Operational
Documents AU
Operational
Online Giving AU
Operational
Scheduler AU
Operational
APIv3 AU
Operational
Legacy API & iCal feeds AU
Operational
Common
Operational
Accounting Axiom
Operational
Importer
Operational
Admissions 2.0 & Enrollment
Operational
Email & SMS
Operational
Files Services
Operational
Veracross Community
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.