Visibility of Files on Student Records

Incident Report for Veracross

Resolved

We have removed the 'API Status Update' field from the underlying query, and the Student Record 'Files' tab is once again showing all associated files as expected.

Posted Mar 12, 2025 - 08:58 EDT

Identified

We are aware of an issue where it appears that attached files are not visible on student records due to an issue with the underlying query on the files tab. We are working on a fix, but as an interim workaround to access the file records from a student record, please pop out the query on the files tab (click the box with the arrow at the top right corner of the screen), remove the 'API Upload Status' field from the query design, and then run the query. The associated files will then be accessible.

Posted Mar 12, 2025 - 08:06 EDT

This incident affected: Axiom US, Axiom EU, and Axiom AU.