Issue with Composer Hyperlinks

Incident Report for Veracross

Resolved

Our service provider has resolved the issue with click-tracking enabled links.

Posted Oct 02, 2023 - 11:05 EDT

Investigating

We are investigating reports of some Composer hyperlinks resulting in a 'This site can't be reached' error. We believe this may be an issue with how our email service provider is handling links when click tracking is enabled, and recommend temporarily disabling click tracking on Composer messages while we continue to investigate with our email service provider.

Posted Sep 29, 2023 - 16:52 EDT

This incident affected: Common (Email & SMS).