Degradation to BlueSnap Payment Processing Services

Incident Report for Veracross

Resolved

This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.
Posted Nov 18, 2025 - 14:40 EST

Investigating

We are currently observing elevated errors from BlueSnap impacting payout report retrieval and causing receipt failures across our systems. BlueSnap previously reported that a recent infrastructure-related outage had caused sporadic connectivity failures. We are monitoring the situation closely and validating the impact on our platform. Further updates will be provided as soon as more information becomes available.
Posted Nov 18, 2025 - 10:46 EST
This incident affected: US (Payments US).
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