Update - The emergency maintenance for Platform Group US 30 has been successfully completed. Initial results show meaningful improvements, but we continue to closely monitor performance.
Mar 31, 2026 - 12:51 EDT
Mar 31, 2026 - 12:51 EDT
Update - We will be performing additional emergency maintenance on Platform Group US 30 to continue mitigation efforts related to the ongoing performance issues. Learn more about determining your Platform Group here: https://community.veracross.com/s/article/What-is-My-Schools-Platform-Group
This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable.
We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window.
Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available.
We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.
Mar 31, 2026 - 11:16 EDT
This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable.
We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window.
Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available.
We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.
Mar 31, 2026 - 11:16 EDT
Update - A subset of users on Platform Group US 30 are continuing to experience degraded performance across multiple platforms this morning despite the additional maintenance work we performed last evening. We are continuing to work to address these issues and will provide additional updates.
Mar 31, 2026 - 09:02 EDT
Mar 31, 2026 - 09:02 EDT
Monitoring - We are continuing to monitor system health closely. Some users are still experiencing degraded performance.
We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.
Mar 30, 2026 - 16:15 EDT
We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.
Mar 30, 2026 - 16:15 EDT
Update - We continue to work to address this issue. Intermittent access issues for schools on Platform Group US 30 are expected over the next 15 minutes. We apologize for this disruption and thank you for your continued patience.
Mar 30, 2026 - 12:41 EDT
Mar 30, 2026 - 12:41 EDT
Update - We are continuing to work on a fix for this issue.
Mar 30, 2026 - 10:19 EDT
Mar 30, 2026 - 10:19 EDT
Identified - We have identified this issue and have updated the scope to reflect the impact on multiple Veracross platforms.
Mar 30, 2026 - 09:15 EDT
Mar 30, 2026 - 09:15 EDT
Investigating - We are currently investigating an issue impacting the accessibility of Portals for a subset of users.
Mar 30, 2026 - 08:51 EDT
Mar 30, 2026 - 08:51 EDT
Axiom US
Degraded Performance
Axiom EU
Operational
Axiom AU
Operational
Portals US
Degraded Performance
Portals EU
Operational
Portals AU
Operational
US
Degraded Performance
Authentication & User Accounts US
Degraded Performance
Payments US
Operational
Documents US
Operational
Legacy API & iCal feeds US
Operational
Online Giving US
Operational
Scheduler US
Operational
APIv3 US
Operational
EU
Operational
Authentication & User Accounts EU
Operational
Payments EU
Operational
Documents EU
Operational
Legacy API & iCal feeds EU
Operational
Online Giving EU
Operational
Scheduler EU
Operational
APIv3 EU
Operational
AU
Operational
Authentication & User Accounts AU
Operational
Payments AU
Operational
Documents AU
Operational
Online Giving AU
Operational
Scheduler AU
Operational
APIv3 AU
Operational
Legacy API & iCal feeds AU
Operational
Common
Operational
Accounting Axiom
Operational
Importer
Operational
Admissions 2.0 & Enrollment
Operational
Email & SMS
Operational
Files Services
Operational
Veracross Community
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.