Degraded System Performance Impacting Subset of Users
Investigating - We have received reports of degraded system performance and database connection errors impacting a subset of users. We are continuing to investigate further.
Feb 03, 2026 - 15:43 EST
Uptime over the past 90 days. View historical uptime.
Axiom US Degraded Performance
90 days ago
99.9 % uptime
Today
Axiom EU Operational
90 days ago
99.9 % uptime
Today
Axiom AU Operational
90 days ago
99.9 % uptime
Today
Portals US Operational
90 days ago
100.0 % uptime
Today
Portals EU Operational
90 days ago
100.0 % uptime
Today
Portals AU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Authentication & User Accounts US Operational
90 days ago
100.0 % uptime
Today
Payments US Operational
90 days ago
100.0 % uptime
Today
Documents US Operational
90 days ago
100.0 % uptime
Today
Legacy API & iCal feeds US Operational
90 days ago
100.0 % uptime
Today
Online Giving US Operational
90 days ago
100.0 % uptime
Today
Scheduler US Operational
90 days ago
100.0 % uptime
Today
APIv3 US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Authentication & User Accounts EU Operational
90 days ago
100.0 % uptime
Today
Payments EU Operational
90 days ago
100.0 % uptime
Today
Documents EU Operational
90 days ago
100.0 % uptime
Today
Legacy API & iCal feeds EU Operational
90 days ago
100.0 % uptime
Today
Online Giving EU Operational
90 days ago
100.0 % uptime
Today
Scheduler EU Operational
90 days ago
100.0 % uptime
Today
APIv3 EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Authentication & User Accounts AU Operational
90 days ago
100.0 % uptime
Today
Payments AU Operational
90 days ago
100.0 % uptime
Today
Documents AU Operational
90 days ago
100.0 % uptime
Today
Online Giving AU Operational
90 days ago
100.0 % uptime
Today
Scheduler AU Operational
90 days ago
100.0 % uptime
Today
APIv3 AU Operational
90 days ago
100.0 % uptime
Today
Legacy API & iCal feeds AU Operational
90 days ago
100.0 % uptime
Today
Common Operational
90 days ago
99.98 % uptime
Today
Accounting Axiom Operational
90 days ago
99.9 % uptime
Today
Importer Operational
90 days ago
100.0 % uptime
Today
Admissions 2.0 & Enrollment Operational
90 days ago
100.0 % uptime
Today
Email & SMS Operational
90 days ago
100.0 % uptime
Today
Files Services Operational
90 days ago
100.0 % uptime
Today
Veracross Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

Unresolved incident: Degraded System Performance Impacting Subset of Users.

Feb 2, 2026
Issue Impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for Subset of Users
Resolved - This issue has been resolved, but we continue to closely monitor system performance.
Feb 2, 17:08 EST
Update - Composer performance has returned to normal.
Feb 2, 15:26 EST
Investigating - We are investigating an issue that is impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for a subset of users.
Feb 2, 14:34 EST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Axiom Degraded Performance
Resolved - As communicated to school point people in today’s email from our CTO, the scope of this issue is now limited to workspace functionality. Further updates about workspace availability will be published directly within Axiom, providing greater visibility for impacted users. Please refer to our CTO update for more details, and thank you for your patience as we’ve worked to address this issue.
Jan 22, 18:43 EST
Update - We are continuing to work on restoring access to individual workspaces while ensuring system stability. We will provide another update by EOD tomorrow.
Jan 21, 17:00 EST
Update - We continue to work on restoring access to individual workspaces. Query functionality remains fully available. We will provide another update by 5 pm Eastern (22:00 UTC).
Jan 21, 11:59 EST
Update - We have implemented additional improvements, and all query functionality has now been restored, including the ability to create and save new queries. While the main Workspaces page is visible again, accessing individual workspaces will still result in an error message at this time.
We will provide an update at noon ET (17:00 UTC) tomorrow.
Jan 20, 17:08 EST
Identified - Unfortunately, workspace-related functionality is now disabled again due to performance issues. Workspaces will not show in the workspace picker or on homepages. Additionally, new queries cannot be saved. However, existing queries are available and can be updated.
We continue to make restoring functionality our top priority and will provide another update by 5 pm Eastern (22:00 UTC).
Jan 20, 09:52 EST
Investigating - We are currently investigating this issue.
Jan 20, 09:27 EST
Issues with Behavior & Comments Records for a Subset of Users
Resolved - The issue impacting Behavior & Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.
Jan 22, 13:00 EST
Investigating - We are currently investigating an issue impacting the access and submission of Behavior & Comments records and approval of Student Logistics Requests for a subset of users.
Jan 22, 09:02 EST
Jan 21, 2026
Jan 20, 2026
Issue Impacting Person Detail Screens
Resolved - This incident has been resolved.
Jan 20, 13:12 EST
Investigating - We have identified an issue impacting the display of person record details screens. We are currently investigating this issue.
Jan 20, 12:47 EST
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